Responsible Gaming

Our Commitment to Responsible Gaming

At Froqiva Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe and enjoyable environment for all our guests. We believe that gambling should be an entertaining experience and not a means to solve financial problems or a source of personal distress.

We have implemented comprehensive measures to help prevent problem gambling and to assist those who may be experiencing gambling-related issues. Our responsible gaming program is designed to promote awareness, provide resources, and implement safeguards to protect our guests.

Responsible Gaming Principles

Our responsible gaming program is guided by the following principles:

• Gaming should be enjoyed as a form of entertainment, not as a way to make money
• Players should establish limits for time and money spent on gaming activities
• Players should be fully informed about the odds and risks associated with gaming
• Players should never chase losses or gamble to recover money already lost
• Players should not gamble when under the influence of alcohol or drugs
• Players should take regular breaks from gaming activities

Responsible Gaming Measures

Froqiva Casino Hotel has implemented the following measures to promote responsible gaming:

Player Education

We provide information about responsible gaming throughout our casino hotel, including:

• Educational materials on the odds of various games
• Information on how to set gambling limits
• Warning signs of problem gambling
• Resources for obtaining help

Staff Training

All our casino staff undergo regular training on responsible gaming, including:

• Recognizing signs of problem gambling
• Appropriate intervention techniques
• Providing information on available resources

Self-Exclusion Program

We offer a self-exclusion program that allows individuals to voluntarily exclude themselves from our casino for a specified period or permanently. During the exclusion period, we will:

• Remove the individual from our marketing databases
• Deny the individual access to the casino floor
• Refuse to cash checks or extend credit to the individual

Limits and Controls

We provide tools and resources to help players control their gaming, including:

• Options to set time and money limits on player accounts
• Reality checks that display gaming activity
• Cooling-off periods to encourage breaks from gaming

Signs of Problem Gambling

The following behaviors may indicate a gambling problem:

• Gambling for longer periods than initially intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
• Lying to family members or others about gambling habits
• Spending more money than one can afford on gambling
• Using gambling as a way to recover from financial losses
• Jeopardizing relationships, job opportunities, or education because of gambling
• Borrowing money or selling possessions to fund gambling activities
• Experiencing restlessness or irritability when trying to cut back on gambling

If you or someone you know is exhibiting these signs, please seek help from a professional counselor or contact one of the resources listed below.

Resources for Help

If you or someone you know needs help with a gambling problem, the following resources are available:

Additionally, our casino hotel's responsible gaming coordinator is available to provide confidential assistance and information. Please speak with any casino staff member to be connected with our coordinator.

Protecting Minors

Froqiva Casino Hotel strictly enforces age verification procedures to prevent underage gambling. Individuals under the age of 21 are not permitted on the casino floor or to participate in any gambling activities. We require valid identification from all guests who appear to be under the age of 30, and we regularly audit our age verification procedures to ensure compliance.

Contact Us

If you have any questions about our responsible gaming program or would like to provide feedback, please contact us at:

Email: [email protected]

Phone: +1 (555) 123-4567, ext. 789

Or speak with any casino staff member who can direct you to our responsible gaming coordinator.