Policies

Last Updated: April 15, 2025

1. Introduction

At Froqiva Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Date of birth and government ID
  • Payment information
  • Loyalty program preferences
  • Stay and gaming history

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

  • Device information
  • IP address and location data
  • Browser type and settings
  • Usage patterns and preferences

3. How We Use Your Information

We use your information for the following purposes:

  • Process reservations and payments
  • Provide customer service
  • Administer loyalty programs
  • Send marketing communications (with consent)
  • Comply with legal obligations
  • Improve our services
  • Prevent fraud and ensure security

4. Information Sharing

4.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

  • Payment processing
  • Customer support
  • Marketing and analytics
  • Security and fraud prevention

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Respond to law enforcement requests

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Employee training on data protection

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent for data processing

7. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 123 Luxury Lane, Casino City