Last Updated: April 15, 2025
1. Introduction
This Cancellation Policy outlines the terms and conditions for cancelling or modifying reservations at Froqiva Casino Hotel. We understand that plans can change, and we aim to provide clear and fair cancellation policies for our guests.
2. Standard Room Reservations
2.1 Flexible Rate Bookings
- Free cancellation up to 24 hours before check-in
- Cancellations within 24 hours of check-in: One night's room charge
- No-shows: Full stay charge
2.2 Advance Purchase Rate Bookings
- Non-refundable at time of booking
- Date modifications allowed up to 72 hours before check-in
- Modification fee: $50 per change
3. Suite Reservations
3.1 Standard Suites
- Free cancellation up to 72 hours before check-in
- Cancellations within 72-24 hours: 50% of total stay
- Cancellations within 24 hours: Full stay charge
3.2 Luxury and Presidential Suites
- Free cancellation up to 7 days before check-in
- Cancellations within 7-3 days: 50% of total stay
- Cancellations within 72 hours: Full stay charge
4. Group Bookings
For reservations of 5 rooms or more:
- Free cancellation up to 30 days before check-in
- Cancellations within 30-14 days: 30% of total booking
- Cancellations within 14-7 days: 50% of total booking
- Cancellations within 7 days: Full charge
5. Special Events and Peak Seasons
During special events and peak seasons:
- Non-refundable deposit required at booking
- Full payment required 30 days before check-in
- No refunds for cancellations
- Date modifications subject to availability
6. Restaurant Reservations
6.1 Standard Dining
- Free cancellation up to 24 hours before reservation
- Late cancellations or no-shows: $25 per person fee
6.2 Special Events and Private Dining
- 50% deposit required at booking
- Free cancellation up to 7 days before event
- Cancellations within 7 days: Deposit forfeited
7. Spa Appointments
- Free cancellation up to 24 hours before appointment
- Cancellations within 24 hours: 50% charge
- No-shows: Full charge
8. Force Majeure
In cases of force majeure (natural disasters, government actions, etc.):
- Full refund provided
- Option to reschedule without penalty
- Credit for future stay available
9. Refund Process
When a refund is due:
- Credit card refunds: 5-7 business days
- Bank transfers: 7-10 business days
- Hotel credit: Immediate
10. How to Cancel
Reservations can be cancelled through:
- Online booking portal
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Front desk (in-person)
11. Contact Information
For questions about our cancellation policy:
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Address: 123 Luxury Lane, Casino City
